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March 06, 2007

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Graham Hill

James

Perhaps not suprisingly, the need to embrace change - particularly the change that drives innovation, which in turn drives growth - comes around with every business boom. (People are too busy panicking and fighting fires during a bust to worry about change.)

I have been a consultant for over 20 years now and have seen several boom-bust cycles. Although we have different and better technology now (as you point out), the imperative to change to benefit from it is not all that new. And we are now in at the start of a business boom, let's not forget that.

But what is different compared to only 10 years ago is the speed with which things change. There is plenty of evidence that the rate of change is increasing; whether that is automobile lifecycles, new product introductions, mobile telephone calling plans, you name it, the rate of change is increasing.

That we have to change should be no suprise, but the rate at which we have to change perhaps is.

Graham Hill
Independent CRM Consultant
Interim CRM Manager

James Cherkoff

Thanks Graham, thoughtful as ever.

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