Modern Marketing - Blog by Collaborate PR & Marketing

The Danger Of Likeminds (And Facebook)

Many thanks to the splendid Ian Collingwood for this thoughtful counterblast to my last post: "This  "circling of wagons" that you describe may be attractive, (especially for marketers) but is it, in fact, socially damaging? Surrounding yourself with "like-minded" people might feel good from the inside, but really you're building an echo-chamber for your own opinions - and I think that may be harmful to society as a whole. I'm not a fan of building walls, and I believe that it's not a huge leap from "like-minded" to "narrow-minded". Already this is happening in the real world - last week's Economist noted research showing that people in the States are increasingly choosing to live amongst those who share identical political views to themselves. I believe such communities are likely to be socially impoverished (not to mention, tedious and bland) and will tend towards the development of increasingly polarised and intolerant viewpoints. This cannot be a good thing in our current world. If this trend towards actively removing oneself from hearing or seeing anything that challenges one's viewpoint is replicated online through services like Facebook then I feel we will lose something enormously valuable. The Internet has always been a place for vigorous, challenging debate. Long may that continue".  Open ID for you then Ian...? ;-)

Facebook Knows You're A Dog

Peter Steiner's famous cartoon in New Yorker magazine first appeared in 1993 and has adorned a million powerpoint slides since.  The cartoon's single line, 'On the internet no one knows you're a dog', captured some of the crazy, frontier spirit of the web, where it seemed the normal rules did not apply.  However, that could be about to change as Facebook rattles its way up to 300 million users worldwide, making it more populus than all but four of the globe's countries, powered by its new Connect facility and Open Stream API.  In this instantly-seminal Wired essay, Fred Vogelstein makes the point: "Connect and Open Stream don't just allow users to access their Facebook networks from anywhere online. They also help realize Facebook's longtime vision of giving users a unique, Web-wide online profile. By linking Web activity to Facebook accounts, they begin to replace the largely anonymous "no one knows you're a dog" version of online identity with one in which every action is tied to who users really are."  Regardless of the way you may feel about Facebook, it's becoming increasingly easy to see how much better the web can be if you can search people - not just pages.  The result will be a very different looking web, where information-overloaded people circle the wagons to create troll-free social networks of their most trusted contacts, picking up whispers, buying tips and news only from within those groups.  For brands, the value of links from within those circles will be much higher than from any other source.  "Why settle for articles about the Chrysler bankruptcy that the Google News algorithm recommends when you can read what your friends suggest?", says Vogelstein, in a shift which FriendFeed users might recognise.  In other words, who wants to know what a dog thinks?  And the realisation of the value of this information is not lost on Google, as shown by the company's launch of Friend Connect and more recently individual profiles.  No doubt all driven by the ever-growing blackhole in its search results created by Zuckerberg's empire which is vast but invisible to the Google index.  But show me the money, right?  Well Facebook has quietly been building annual revenues to the tune of $275m.  Nowhere near the scale of the shekel machine that is Google.  However, as the Wired article notes, Messrs Page & Brin bowled along for five years before stumbling over the Adsense pot of gold.  And Facebook's recent credit system shows it is serious about innovation.  All of which could mean a troll-free web experience, a shake-up of Search and some genuine competition for Google.  And fewer dogs.

Book Review : 'Ignore Everybody'

I first met Hugh 'Gapingvoid' MacLeod at Reboot 7.0 in 2005 (my all time favourite nethead do) and have got to know him a little since.  Initially, over a couple of great conversations related to his English Cut and Stormhoek projects; then at a fun evening watching the film he helped out with; on a very entertaining trip to a Microsoft bashola in Paris where we both got to quiz MS' Grandest Fromages; and at a fine dinner with the Edelman crew last year.  And like millions of others I’ve followed his blog forever and have always admired his ability to be one step ahead of the game with concepts like the 'Global Microbrand' and 'Personal Sovereignty'.  Both notions I have taken to heart in my own professional life.  So I was very happy to receive an advance copy of his new book, Ignore Everybody.  However, I thought it might all be too familiar to really enjoy.  But enjoy it I did.  It’s based on Hugh’s fantastic ‘How To Be Creative’ manifesto but could also be described as – ‘Gapingvoid’s Greatest Hits’.  It’s a very unusual mixture of business book for the networked age, observations about life and practical tips on becoming a creative professional.  All genuinely inspiring stuff with the trademark GV dark twists thrown in for good measure.  I’ve already mentioned the book to a few people in passing and have almost given them my advance copy to read.  But I’ve decided to hold onto it.  I think one day it might be a bit of a collectors' item.  So go and buy your own!

Breaking The Campaign Mentality

Two conversations I've had with smart marketing folk summarise the problems that the marketing industry is trying to work through.  Last year, a savvy executive at a global, mega-FMCG company told me, 'It used to be the case that if you made three good TV campaigns, you became Marketing Director.  That's not true anymore.'  He then expanded on the point by saying that it went beyond television.  It was just that TV was the main tool in the campaigning approach historically used by the marketing industry and that this campaign mentality was the real problem.  Particularly, he added, as the mega-corp at which he plied his trade was engineered around that mentality and entirely geared up to deliver massive campaigns into the marketplace.  The problem he noted was that the consumer is fed up with being hit by huge campaigns from brands that then disappear - until the next time.  Like a lot of thorny issues in the marketing industry, as it slowly grinds away from a traditional model and searches for a new one, this all sounds in theory like a load of common sense.  In reality, however, fixing it is fiendishly complicated.  As illustrated by the second conversation with a Grand Fromage at a media company who told me about the acid test he likes to keep in mind during these exciting but challenging times.  When a brand manager goes into present the marketing plan to a buyer at Tesco's, an individual who may be responsible for the majority of the brand's distribution, what's going to cut the mustard?  An ongoing, conversational marketing programme, driven by some Facebook applications and a new blog?  Or a £25m above-the-line advertising campaign?  Whilst not as simple as all that, the scenario does highlight the problems that the marketing industry faces.  On the one hand we have a smart brand owner who knows that current practice is increasingly out-of-whack with modern day life.  On the other, a forward-thinking media man who knows that, at least in the FMCG world where the right space in the right stores is critical to the bottom line, innovation isn't *that* welcome.  Tricky, eh?

Open Data And The Dangers Of Moats

As all studious web watchers know, the next wave of internet innovation has been brewing for some time, as massive amounts of data has been pumped onto the web and made available for people to share-and-compare, play with and link to.  Yes, prepare yourselves people, The Web Of Data is on the way.  A world in which databases sit out on the web instead of behind firewalls, allowing new powerful styles of collaboration.  For corporations that have built competitive advantage around IP and black box business models the idea of data being open on the web is, to say the least, a bit scary.  However, in reality, it's just the next step along the journey that the web is inviting the world to take.  Initially, the notion of sharing documents on the web seemed unwise, then opening up personal information on social networks appeared risky.  But both have quickly become the norm, and of course are made up of data.  So this next evolution is just more of the same.  None of which will stop the corporate fear rising however.  In the same way that strange ideas emerged about the dangers of sharing company information using simple social media tools, peculiar fears will surface at the prospect of sharing databases that have previously been held under lock, key and firewall.  In fact, many of these fears are based on misconceptions and misguided analysis.  For instance, in the corporate world ‘open’ is often translated as ‘anarchic’.  Despite the fact that, as with blogs and social networks, there is plenty of control built into new 'open' systems.  For example, if you don't want the crazies to...

Buffett On Newspapers

'If Mr Guttenburg had come up with the internet instead of Movable Type back in the late 15th Century and for 400 years we had used the internet for news and all types of entertainment and all kinds of everything else, and I came along one day and said I had got this wonderful idea, we are going to chop down some trees up in Canada and ship them to a paper mill which will cost us a fortune to run through and deliver newsprint, and then we'll ship that down to some newspaper and we'll have a whole bunch of people staying up all night writing up things and then we'll send a bunch of kids out the next day all over town delivering this thing, and we are going to really wipe out the internet with thing - it ain't going to happen.'  Warren Buffett talking on CNBC. (via SAI).

Scary Signals

'P2P is a demand signal from the market,' says Cory Doctorow.  If that's the case, what are we to make of The Pirate Bay conviction last week?  For those who don't know, Pirate Bay is one of the world's largest Bittorrent search engines.  It allows people to search through the gazillions of TV shows, films and other entertainment that sit on the web.  This content is broken up into tiny parts and stored across distributed networks of computers, until someone makes a viewing request at which point Bittorrent or another P2P technology will draw the pieces together and put them back in the right order, ready to watch as a film or TV show.  The problem, of course, is that this distribution method is not sanctioned by the people who make and own the content, most of which appears without any advertising.  That's the advertising that pays the wages of the people who make the films and TV shows in the first place.  In the Pirate Bay case these good folk were represented by the IFPI (aka Hollywood).  So why does the world's entertainment industry persist with legal recourse, instead of listening to the 'demand signals' being sent to them through P2P?  The main reason is that P2P file-sharers have been seen as people who steal valuable IP. They must, therefore, be treated as thieves.  But that's misreading the signals.  The real driving force behind the growth of P2P is that it's convenient and gives people what they want, when they want it.  What if you don't want to wait a week to see the next episode of 24?  Or maybe a friend abroad has told you about a great new movie and you want to see it now so you can discuss it?  And, vitally, P2P is also a way for regular folk to distribute their own content and pursue the rock star dream.  Furthermore, with one third of all broadband users worldwide admitting they use P2P there's a massive network effect in place.  One that the entertainment industry will probably never be able to reverse.  However, the truth is that all of these signals are just too terrifying for people in the industry to listen to.  As Mark notes about the latest Digital Britian bashola, many executives in the entertainment industry and beyond, 'are paid to keep the current model going and just don't want to see the digital technology as anything but a means to turbo-charge the current model. It's just too scary to contemplate anything else.'  And this is why Pirate Bay is just one part of the massive bout of creative destruction occuring in our time.  After all, there are plenty of others perfectly happy to listen to the market signals if the uncumbents are too scared.  And despite this court case, Pirate Bay and others like it just keep on rolling, allowing people to create personal media platforms and services of their own design.  As Doc Searls says, 'in networked economies the demand side supplies itself'.

Picking Up Your Customers' Breadcrumbs

As the UK Parliament prepares to publish to the world 1.2 million receipts, invoices and bills from MPs' expenses claims, the media awaits to rummage through the detritus.  After all, it’s the tiny details about each others lives that fascinate us, right?  I sniggered along with everyone else about the viewing habits of Mr Jacqui Smith.  But it was the Home Secretary’s eighty-eight pence claim for a bath plug that caught my attention.  And I'm not alone it seems.  It’s this natural interest in sharing and comparing the details of our lives (intended or not) that makes the social web tick over.  For a long time, such titbits were left online only by geeks and the technorati.  However, now that forty-three per cent of the UK’s online population are members of Facebook, these trails of digital breadcrumbs are becoming more common.  It's easy to see these digital trails as banal.  Individual instances about breakfast habits, for instance, can appear quite pointless. However, when viewed as ongoing narratives, they become rich representations of peoples' lives. Narratives to which we can all relate.  For the marketing industry these breadcrumb trails should be viewed with delight, particularly during economically difficult times.  With a few simple tools, and a curious individual or two, it quickly becomes possible for a brand to...

When Your Customers Connect

The infrastructure of the web is in constant flux, which is, of course, why it’s so interesting.  However, occasionally a new fault line appears, often over a long period of time, that changes the landscape in a more fundamental way.  The new set of identity standards that have emerged in recent times, under the simple guise of reducing the number of log-ins you need to remember, are exactly that.  At first Facebook Connect, OAuth, OpenSocial and OpenID seem to be basic devices to get around the annoyance of multiple usernames and passwords.  Handy - but no big deal.  However, in fact, they are solutions to one of the main sources of friction on the web.  Currently, as you move from one social network to another, you may as well be moving between countries, setting up a new life in each.  Meet new friends, send some postcards to contacts and family from the old country, and then check out the tourist trail.  Hey, if you want to be a bit more glamorous in this new city, then you can be.  Your old friends aren’t there to ruin the illusion.  My usual cocktail please!  But the new identity standards are about to ruin this party.  And once we’ve got over the shock, we’ll all remember that it’s your real friends and family that count.  We’ll quickly get used to the idea that...

The Unthinkable Marketing Industry

Clay Shirky’s latest essay, that encourages us to 'think the unthinkable', set me wondering about what the marketing industry could be like.  The part of Shirky’s ‘unthinkable scenario’ that leapt out for me was the suggestion that, ‘people would resist being educated to act against their own desires’.  Shirky is, of course, saying that one effect of a networked world is that people have less faith in the lessons being handed out on Madison Avenue.  Now it’s quite clear that media is still the dominant force in the brand and marketing business, which despite tough times, remains a trillion dollar global industry.  Indeed, the idea of building brands through massive investment in this industry is the reason most marketing folk get up in the morning.  And media metrics such as reach and frequency have been a reliable way to fill marketing directors’ pension funds for a long while.  But that’s not the point of Shirky’s challenge.  His suggestion is to think the unthinkable by, ‘simply looking out of the window’.  So, if people are resisting the Mad Men's tutorials and the stranglehold of media is loosening, what’s next?  After all, people still want to find good stuff to buy and use, right? The end of media doesn’t mean the end of consumption or indeed of brands.  All of which requires markets.  But if those markets aren’t going to be media-driven, what will keep them moving along? What will make people act upon ‘their own desires’, and in doing so, keep the shekels flowing into our factories, showrooms and shops?  Where do we begin?  How about if we follow the advice of...