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It just isn't always the case that:
Whenever you read something and it sounds like a series of pre-made phrases strung together, instead of a human being speaking, this is sanitized communication.
Often it is tested copy, copy that works. Sometimes what "humans" say "naturally" is more likely to turn customers off than to get them to buy. It isn't always the case, but it is why my colleagues who provide virtual receiptionists have to make sure that they have scripts for answering the phone - the kind of things the real people who answer the phones would make up off the top of their heads just won't cut it, not when they have to work for many different clients.

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